Terms of Service

Effective Date: October 28, 2024
Last Updated: October 28, 2025

1. Agreement to Terms

Welcome to MENLL.com ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website located at www.menll.com (the "Site") and your purchase of products from us. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our Site or purchase our products.

2. About MENLL

MENLL stands for "Men's Elegance Never Looks Loud." We are a premium men's fashion brand offering high-quality clothing, including jackets, sweaters, shirts, and accessories. Our business is operated from Hickory, North Carolina, United States.

Contact Information:

Email: support@menll.com
Business Hours: Mon-Fri: 9AM-5PM, Sat: 10AM-6PM, Sun: Closed

3. Eligibility

You must be at least 18 years old to make purchases on our Site. By placing an order, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

4. Product Information

4.1 Product Descriptions

We strive to provide accurate descriptions, images, and pricing for all products. However:

Colors may vary slightly from what appears on your screen due to monitor settings
Product images are for illustration purposes and may not reflect exact item details
We reserve the right to correct any errors in product descriptions or pricing

4.2 Pricing

All prices are listed in USD ($)
Prices are subject to change without notice
We reserve the right to modify or discontinue products at any time
The price charged will be the price displayed at the time you place your order

4.3 Product Availability

Products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.

5. Orders and Payment

5.1 Order Process

When you place an order:

You will receive an order confirmation email
We will process and ship your order within 1-2 business days
You will receive tracking information via email

5.2 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including:

Product unavailability
Errors in pricing or product information
Suspected fraudulent or unauthorized transactions
Orders that violate these Terms

If your order is canceled, we will refund any payment received.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent that:

You are authorized to use the payment method
The information you provide is accurate and complete
You will pay all charges incurred

5.4 Payment Processing

Payment is processed at the time of order placement. We use secure payment processing services to protect your financial information.

6. Shipping and Delivery

6.1 Shipping Policy

Orders ship within 1-2 business days with tracking information provided via email
Shipping costs are calculated at checkout based on destination and order size
We offer FREE SHIPPING on qualifying orders
International shipping may be available with additional fees and customs charges

6.2 Delivery Times

Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by:

Shipping carriers
Weather conditions
Customs processing
Incorrect shipping addresses provided by customer

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

7. Returns and Refunds

For detailed information about returns and refunds, please refer to our Refund Policy. Key points:

30-day hassle-free returns
Contact us at support@menll.com for a return label
Items must be unworn, unwashed, and in original condition with tags attached
Refunds processed within 5-10 business days after receiving returned items

8. Intellectual Property Rights

8.1 Ownership

All content on the Site, including but not limited to:

Text, graphics, logos, images
Product designs and photographs
Software, code, and functionality
Trademarks, service marks, and trade names

is owned by MENLL or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not:

Copy, modify, or distribute Site content
Use Site content for commercial purposes
Reverse engineer or attempt to extract source code
Remove copyright or proprietary notices

9. User Conduct

You agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful code, viruses, or malware
Interfere with Site operations or security
Attempt unauthorized access to our systems
Use automated systems (bots, scrapers) without permission
Impersonate any person or entity
Collect user information without consent

10. Customer Accounts

10.1 Account Creation

You may need to create an account to access certain features. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of unauthorized access

10.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.

11. Warranties and Disclaimers

11.1 Product Quality

We stand behind the quality of our products. Items are sold with the manufacturers' warranties where applicable.

11.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy, reliability, or completeness of content

We do not warrant that:

The Site will be uninterrupted, secure, or error-free
Defects will be corrected
The Site is free from viruses or harmful components

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MENLL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Damages resulting from unauthorized access or use of our servers
Errors or omissions in content
Any third-party content or conduct

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) IN QUESTION, OR $100, WHICHEVER IS LESS.

13. Indemnification

You agree to indemnify, defend, and hold harmless MENLL and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

Your use of the Site
Your violation of these Terms
Your violation of any rights of another party
Your purchase or use of products

14. Third-Party Links and Services

Our Site may contain links to third-party websites or services. We are not responsible for:

The content or practices of third-party sites
Products or services offered by third parties
Your interactions with third-party sites

Your use of third-party sites is at your own risk and subject to their terms and policies.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of North Carolina and the United States, without regard to conflict of law principles.

15.2 Informal Resolution

If you have a dispute, please contact us at support@menll.com first. We will attempt to resolve disputes informally.

15.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, conducted in North Carolina. You waive the right to participate in class actions or class arbitrations.

15.4 Exceptions

You may assert claims in small claims court if they qualify. We may seek injunctive or equitable relief in court to protect our intellectual property rights.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically.

17. Termination

We may terminate or suspend your access to the Site immediately, without notice, for any reason, including breach of these Terms. Upon termination:

Your right to use the Site ceases immediately
Provisions that should survive termination remain in effect

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and MENLL regarding use of the Site and supersede all prior agreements.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

21. Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations under these Terms without restriction.

22. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, natural disasters, or government actions.

23. Contact Information

For questions about these Terms of Service, please contact us:

MENLL
Email: support@menll.com
Business Hours: Monday-Friday: 9AM-5PM, Saturday: 10AM-6PM, Sunday: Closed

24. Satisfaction Guarantee

We are committed to your satisfaction. If you have any concerns about your purchase or experience, please contact us at support@menll.com. We stand behind the quality of our products and services.

By using MENLL.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: October 28, 2025